ADMINISTRATIVE
WHO WE ARE
Launch Rehab is a multidisciplinary rehab studio with a team of physiotherapists, chiropractors, registered massage therapists, and kinesiologists. What sets us apart from other rehabilitation clinics is our level of personal care and attention; we are looking to foster long-term relationships with our clients. We provide personalized, hands-on, 1-on-1 care to help our clients reach their rehabilitation or wellness goals, and beyond. We are committed to our vision of lifting each other up. Whether it’s through physical rehabilitation or community partnerships, we are a launching pad for all to reach new heights!
We currently have four locations – in Coquitlam, North Burnaby, Richmond and in New Westminster. We are looking to expand our team with an exceptional administrative assistant!
The Administrative team plays a crucial role in providing exceptional service and hospitality at Launch Rehab. They manage all aspects of the clinic’s operational and client-related tasks and supporting the therapy team.
WHO WE ARE LOOKING FOR
- You must have 1+ year of experience in a customer service or hospitality role
- You are passionate, team-oriented, and have a growth mindset
- You are committed to providing exceptional positive client interactions and experience
- You pay attention to detail and are driven to improve at whatever task you are doing
- You are constantly seeking to solve problems, answer questions and better your work product
- You are willing to contribute to community events/workshops
- You are a clear communicator and demonstrate strong interpersonal skills
DUTIES AND RESPONSIBILITIES
- Provide all clients with exceptional service and hospitality
- Introduce clients to our services with excellent customer service via phone, email or in-person
- Ensure all claims, invoices, and transactions are submitted and filed accurately and completed in an efficient and timely manner
- Maintain clean, consistent notes for seamless service to each client
- Maintain consistent communication between team members to ensure seamless handoff from one shift to the next
- Proficient at liaising with case managers and insurance adjusters and assisting clients in setting up various insurance policies
- Consistently monitor and maintain studio space organization and cleanliness; this may include regular sanitization of the space, clean up of equipment, wipe down of surfaces, maintenance of inventory and various necessary tasks
- Constant communication with management to foster a positive and collaborative team culture
LAUNCH PERKS
- Extended health benefits for all full-time employees (>30+ hours)
- Team-building social events
- Bonus compensation for referral of new team members
- Professional and friendly work environment
- Collaborative and supportive team
SCHEDULE
• Weekend availability
