WORKPLACE INJURY RECOVERY
WorkSafeBC Physiotherapy.
If you were hurt at work, WorkSafeBC covers your physiotherapy. Launch Rehab is an accepted WorkSafeBC provider at all five Metro Vancouver studios. No out-of-pocket for accepted claims. We direct-bill WorkSafeBC from your first visit.
Have a WorkSafeBC claim number? You can start today.
WHAT WORKSAFEBC COVERS
Direct billing
We invoice WorkSafeBC for approved treatment, so there is no claim paperwork for you to submit
1:1 physiotherapy
Every session is one-on-one with the same physiotherapist, who reports progress to your case manager
$0 out of pocket
For approved treatment on accepted claims when we direct-bill WorkSafeBC
5 studios
Launch Rehab is a WorkSafeBC-accepted provider at all five Metro Vancouver locations
EARLY ACCESS TO PHYSIOTHERAPY
EAPP: start physio the day you're injured.
WorkSafeBC's Early Access to Physiotherapy Program (EAPP) lets workers with accepted sprain and strain injuries access physiotherapy from the day of the injury. You do not have to wait for a formal claim decision to begin.
Once the claim is accepted, the Physiotherapy Treatment Period covers up to 10 visits or 5 calendar weeks, whichever is reached first. If recovery needs longer, your physiotherapist requests an extension: 8 more visits over 4 weeks, or 16 over 8 weeks. Those counts are set in WorkSafeBC's Physiotherapy Services Reference Manual, not by the clinic, so they are the same everywhere in BC.
EAPP runs through clinics WorkSafeBC has pre-approved, and being a WorkSafeBC-accepted provider is a separate thing from EAPP enrolment. Launch Rehab Richmond is listed on WorkSafeBC's authorized EAPP provider list for Metro Vancouver, dated 26 August 2026. Our other four studios are not on that list, so they take WorkSafeBC claims in the ordinary way rather than through EAPP. The list changes, so confirm the current position with WorkSafeBC on 1-888-967-5377.
KINESIOLOGY UPDATE (APRIL 2026)
Kinesiology is now approvable under accepted claims.
As of April 1, 2026, WorkSafeBC has expanded what is approvable under accepted claims. Kinesiology sessions and physical therapist support worker (PTSW) sessions can now be approved as part of a treatment plan for accepted WorkSafeBC claims.
This is a meaningful change for workers in the later stages of recovery, where building functional strength and capacity is the primary goal. If kinesiology is appropriate for your recovery, your physiotherapist can request approval through your case manager.
WHAT CHANGED IN APRIL 2026HOW IT WORKS
How a WorkSafeBC physiotherapy claim works.
- 01
Report the injury.
Your employer reports the injury to WorkSafeBC. You can also file a worker report directly. This generates your WorkSafeBC claim number.
- 02
Book physiotherapy.
Call or book online with your WorkSafeBC claim number, and we start treatment and handle the billing with WorkSafeBC directly.
- 03
First appointment.
Your physiotherapist assesses the injury, begins treatment, and sets a return-to-work plan. We file required WorkSafeBC reports on your behalf.
- 04
Continue until cleared.
Treatment continues in coordination with your WorkSafeBC case manager until you are cleared for full duties or transferred to a longer-term program.
OUR STUDIOS
WorkSafeBC-accepted at all five studios.
Book at whichever studio is most convenient for your home or worksite. Each studio carries physiotherapy and registered massage therapy. Services like kinesiology, chiropractic, and clinical counselling vary by location.
North Burnaby
6536 Hastings St, Burnaby
Physio, RMT, chiro, kinesiology, counselling
Coquitlam
204-3007 Glen Dr, Coquitlam
Physio, RMT, kinesiology, acupuncture
Richmond
130-8031 Williams Rd, Richmond
Physio, RMT, chiro, kinesiology, counselling, dietetics
New Westminster
219-800 Carnarvon St, New Westminster
Physio, RMT, chiro, kinesiology, counselling, bike fitting
Lougheed
30-3778 Grande Promenade, Burnaby
Physio, RMT, acupuncture, Clinical Pilates
THE WORKSAFEBC GUIDES
What WorkSafeBC actually covers, in plain language.
The real visit counts and where they come from, how to file the claim and what the first visit needs, how extensions work when the treatment period ends, and how WorkSafeBC differs from ICBC. Every guide ends with its sources.
What WorkSafeBC covers
The real visit counts, where they come from, and what you pay.
Claims and paperwork
Filing the claim, the deadlines that bind, and what the first visit needs.
Timelines, extensions and comparisons
What happens when the treatment period ends, and how WSBC differs from ICBC.
Extensions and what comes next
What happens at 10 visits or 5 weeks, how an extension is requested, and why it can be refused.
READ
WorkSafeBC compared with ICBC
Two systems, different rules. Which one applies, and what happens when a crash happens at work.
READ
Return to work and modified duties
Why WorkSafeBC funds a return to function, what modified duties mean, and your say in the plan.
READ
COMMON QUESTIONS
WorkSafeBC physio, answered.
- What is WorkSafeBC and who does it cover?
- WorkSafeBC (WSBC) is BC's workplace injury insurer. It covers workers who are injured on the job or who develop a work-related illness. It is entirely separate from ICBC, which covers motor-vehicle crashes. If you were injured at work, your claim goes to WorkSafeBC. If you were hurt in a car accident, it goes to ICBC. If you were driving for work when the crash happened, both may be relevant.
- What is EAPP?
- EAPP stands for Early Access to Physiotherapy Program. It lets workers with sprain or strain injuries start physiotherapy from the day of injury, before a formal WorkSafeBC case decision. The employer refers the worker to a clinic WorkSafeBC has pre-approved for EAPP, so enrolment is separate from being a WorkSafeBC-accepted provider. Once a claim is accepted, the Physiotherapy Treatment Period covers up to 10 visits or 5 calendar weeks, whichever comes first, with extensions available. Confirm the current list of EAPP-enrolled clinics with WorkSafeBC on 1-888-967-5377.
- Does the worker pay anything for WSBC physiotherapy?
- No. For accepted claims, the clinic bills WorkSafeBC directly. The worker pays nothing at the desk for approved treatment. If any service falls outside your approved claim, we tell you in writing before you book.
- How does a WorkSafeBC claim start?
- The claim is filed through your employer. Your employer reports the injury to WorkSafeBC, and you may also file a worker report separately. Once the claim is accepted and you have a claim number, you can book physiotherapy and we bill WorkSafeBC directly. WorkSafeBC also runs an early-access programme through clinics it has enrolled, so ask WorkSafeBC on 1-888-967-5377 whether that route is open to you.
- Can I choose my own clinic for WorkSafeBC physiotherapy?
- Yes. Workers have the right to choose their own healthcare provider. You do not have to use a clinic chosen by your employer. Bring your WorkSafeBC claim number to your first appointment and we set up direct billing.
- Does WorkSafeBC cover kinesiology?
- As of April 1, 2026, kinesiology sessions and physical therapist support worker (PTSW) sessions are now approvable under accepted WorkSafeBC claims. This is a change from the previous policy. If kinesiology is part of your treatment plan, your physiotherapist can request approval as part of your ongoing care.
- What if my WorkSafeBC claim is not accepted?
- If your claim is not accepted, you can appeal the decision through WorkSafeBC's review process. While an appeal is pending, the cost of treatment is not automatically covered. We can discuss private-pay options or whether extended health benefits apply in the meantime.
- Is WorkSafeBC physiotherapy the same as regular physiotherapy?
- The treatment is the same standard of physiotherapy. The difference is in the billing, reporting, and documentation. WorkSafeBC requires regular progress reporting from your physiotherapist to your case manager, and treatment goals are framed around return to work alongside overall recovery.
- What is the difference between WorkSafeBC and ICBC physiotherapy?
- WorkSafeBC covers injuries that happen at work. ICBC covers injuries from a motor-vehicle crash. The two are separate systems with different claim forms, coverage rules, and timelines. Our guide explains how to tell which one applies to your situation.
- Can I access WorkSafeBC care at any Launch Rehab studio?
- Yes. Launch Rehab is a WorkSafeBC-accepted provider at all five studios: North Burnaby, Coquitlam, Richmond, New Westminster, and Lougheed. Book at whichever location is most convenient for home or work.
This page is general information about WorkSafeBC coverage and is not personal medical or legal advice. WorkSafeBC policies change; confirm current rules with your case manager or at worksafebc.com.
BY STUDIO
WorkSafeBC physiotherapy at each Launch Rehab location
Direct billing and claim details for WorkSafeBC physiotherapy are the same at every studio. Pick the one closest to home or work for parking, hours, and access notes.
START YOUR RECOVERY
Injured at work? Start the day it happens.
Book a physiotherapy assessment at the studio closest to home or your worksite. Bring your WorkSafeBC claim number. We handle the billing.