WORKPLACE INJURY RECOVERY
WorkSafeBC Physiotherapy.
If you were hurt at work, WorkSafeBC covers your physiotherapy. Launch Rehab is an accepted WorkSafeBC provider at all five Metro Vancouver studios. No out-of-pocket for accepted claims. We direct-bill WorkSafeBC from your first visit.
Have a WorkSafeBC claim number? You can start today.
— WHAT WORKSAFEBC COVERS
16 EAPP sessions
Sessions available under the Early Access to Physiotherapy Program for sprain and strain injuries
Day 1 access
EAPP lets you start physiotherapy from the day of injury, before the claim is formally decided
$0 out of pocket
For approved treatment on accepted claims when we direct-bill WorkSafeBC
5 studios
Launch Rehab is a WorkSafeBC-accepted provider at all five Metro Vancouver locations
— EARLY ACCESS TO PHYSIOTHERAPY
EAPP: start physio the day you're injured.
WorkSafeBC's Early Access to Physiotherapy Program (EAPP) lets workers with accepted sprain and strain injuries access physiotherapy from the day of the injury. You do not have to wait for a formal claim decision to begin.
EAPP covers up to 16 physiotherapy sessions over six weeks. Early, active care for sprain and strain injuries consistently improves outcomes and shortens recovery time compared to waiting.
To access EAPP, your employer must have reported the injury to WorkSafeBC and you need a claim number. Bring that number to your first appointment and we take it from there.
— KINESIOLOGY UPDATE (APRIL 2026)
Kinesiology is now approvable under accepted claims.
As of April 1, 2026, WorkSafeBC has expanded what is approvable under accepted claims. Kinesiology sessions and physical therapist support worker (PTSW) sessions can now be approved as part of a treatment plan for accepted WorkSafeBC claims.
This is a meaningful change for workers in the later stages of recovery, where building functional strength and capacity is the primary goal. If kinesiology is appropriate for your recovery, your physiotherapist can request approval through your case manager.
WHAT CHANGED IN APRIL 2026— HOW IT WORKS
How a WorkSafeBC physiotherapy claim works.
- 01
Report the injury.
Your employer reports the injury to WorkSafeBC. You can also file a worker report directly. This generates your WorkSafeBC claim number.
- 02
Book physiotherapy.
Call or book online with your WorkSafeBC claim number. Under EAPP, you can begin the day of injury for sprain and strain claims.
- 03
First appointment.
Your physiotherapist assesses the injury, begins treatment, and sets a return-to-work plan. We file required WorkSafeBC reports on your behalf.
- 04
Continue until cleared.
Treatment continues in coordination with your WorkSafeBC case manager until you are cleared for full duties or transferred to a longer-term program.
— OUR STUDIOS
WorkSafeBC-accepted at all five studios.
Book at whichever studio is most convenient for your home or worksite. Each studio carries physiotherapy and registered massage therapy. Services like kinesiology, chiropractic, and clinical counselling vary by location.
North Burnaby
6536 Hastings St, Burnaby
Physio, RMT, chiro, kinesiology, counselling
Coquitlam
204-3007 Glen Dr, Coquitlam
Physio, RMT, kinesiology, acupuncture
Richmond
130-8031 Williams Rd, Richmond
Physio, RMT, chiro, kinesiology, counselling, dietetics
New Westminster
219-800 Carnarvon St, New Westminster
Physio, RMT, chiro, kinesiology, counselling, bike fitting
Lougheed
30-3778 Grande Promenade, Burnaby
Physio, RMT, acupuncture, Clinical Pilates
— COMMON QUESTIONS
WorkSafeBC physio, answered.
- What is WorkSafeBC and who does it cover?
- WorkSafeBC (WSBC) is BC's workplace injury insurer. It covers workers who are injured on the job or who develop a work-related illness. It is entirely separate from ICBC, which covers motor-vehicle crashes. If you were injured at work, your claim goes to WorkSafeBC. If you were hurt in a car accident, it goes to ICBC. If you were driving for work when the crash happened, both may be relevant.
- What is EAPP?
- EAPP stands for Early Access to Physiotherapy Program. Under EAPP, workers with accepted sprain or strain injuries can access physiotherapy from the day of injury — without waiting for a formal WorkSafeBC case decision. EAPP covers up to 16 physiotherapy sessions over six weeks for accepted claims.
- Does the worker pay anything for WSBC physiotherapy?
- No. For accepted claims, the clinic bills WorkSafeBC directly. The worker pays nothing at the desk for approved treatment. If any service falls outside your approved claim, we tell you in writing before you book.
- How does a WorkSafeBC claim start?
- The claim is filed through your employer. Your employer reports the injury to WorkSafeBC, and you may also file a worker report separately. Once the claim is accepted and you have a claim number, you can book physiotherapy and we bill WorkSafeBC directly. In some cases, you can access EAPP even before the formal claim decision is made.
- Can I choose my own clinic for WorkSafeBC physiotherapy?
- Yes. Workers have the right to choose their own healthcare provider. You do not have to use a clinic chosen by your employer. Bring your WorkSafeBC claim number to your first appointment and we set up direct billing.
- Does WorkSafeBC cover kinesiology?
- As of April 1, 2026, kinesiology sessions and physical therapist support worker (PTSW) sessions are now approvable under accepted WorkSafeBC claims. This is a change from the previous policy. If kinesiology is part of your treatment plan, your physiotherapist can request approval as part of your ongoing care.
- What if my WorkSafeBC claim is not accepted?
- If your claim is not accepted, you can appeal the decision through WorkSafeBC's review process. While an appeal is pending, the cost of treatment is not automatically covered. We can discuss private-pay options or whether extended health benefits apply in the meantime.
- Is WorkSafeBC physiotherapy the same as regular physiotherapy?
- The treatment is the same standard of physiotherapy. The difference is in the billing, reporting, and documentation. WorkSafeBC requires regular progress reporting from your physiotherapist to your case manager, and treatment goals are framed around return to work alongside overall recovery.
- What is the difference between WorkSafeBC and ICBC physiotherapy?
- WorkSafeBC covers injuries that happen at work. ICBC covers injuries from a motor-vehicle crash. The two are separate systems with different claim forms, coverage rules, and timelines. Our guide explains how to tell which one applies to your situation.
- Can I access WorkSafeBC care at any Launch Rehab studio?
- Yes. Launch Rehab is a WorkSafeBC-accepted provider at all five studios: North Burnaby, Coquitlam, Richmond, New Westminster, and Lougheed. Book at whichever location is most convenient for home or work.
This page is general information about WorkSafeBC coverage and is not personal medical or legal advice. WorkSafeBC policies change; confirm current rules with your case manager or at worksafebc.com.
— START YOUR RECOVERY
Injured at work? Start the day it happens.
Book a physiotherapy assessment at the studio closest to home or your worksite. Bring your WorkSafeBC claim number — we handle the billing.