Question 1

How do I prepare for my first appointment?

Accepted Answer

Arrive 10 minutes early to register. Bring your doctor's referral (if you have one), Personal Health Care Card number, list of current medications, and — for ICBC claims — your claim number and adjuster's name. For WorkSafeBC, bring your claim number. Wear comfortable clothing; shorts for lower-body injuries.

Question 2

Do I need a doctor's referral?

Accepted Answer

No referral is required to book at Launch Rehab. However, coverage for your visit may depend on a referral for some extended-health insurance plans.

Question 3

What is the cancellation policy?

Accepted Answer

Please give 24 hours notice for cancellations. A service charge equivalent to the missed session fee will be applied for late cancellations.

Question 4

Which health insurance providers do you directly bill?

Accepted Answer

Launch Rehab directly bills most health insurance claims with: CanadaLife, Sun Life, Manulife, Desjardins, ClaimSecure, IA Financial Group, First Canadian, Johnston Group, Johnson, Cowan, Pacific Blue Cross, Green Shield, and Medavie. If your provider isn't listed, payment is collected at time of service and you'll receive a receipt for reimbursement.

Question 5

Do you accept ICBC or WorkSafeBC claims?

Accepted Answer

Yes. Our physiotherapists, registered massage therapists, and chiropractors accept ICBC clients and directly bill. Only our physiotherapists work with WorkSafeBC clients.

Question 6

How do I pay for my visit?

Accepted Answer

We accept cash, cheque, VISA, MasterCard, AMEX, and debit. Please come prepared to settle your account after each visit.

Question 7

Is there parking available?

Accepted Answer

Yes. Coquitlam: street parking on surrounding streets. Lougheed: paid underground parking by PriceSmart Foods, or free for up to 4 hours at the adjacent mall lot. New Westminster: parking at the New Westminster SkyTrain Station and surrounding streets. North Burnaby: free parking in the Kensington Square Shopping Centre. Richmond: free parking at the rear of the building in the commercial spots.

Questions, answered.

Your visit

Insurance & claims

Getting here

Can't find your answer?

Questions, answered.

01How do I prepare for my first appointment?

02Do I need a doctor's referral?

03What is the cancellation policy?

04Which health insurance providers do you directly bill?

05Do you accept ICBC or WorkSafeBC claims?

06How do I pay for my visit?

07Is there parking available?

Can't find your answer?