Privacy Policy — Launch Rehab

Effective Date: August 18, 2025 Last Updated: August 18, 2025

At Launch Rehab , your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website https://launchrehab.ca , book an appointment, or otherwise interact with our clinic.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Information : Name, phone number, email address, mailing address

Health & Medical Information : Treatment history, health concerns, insurance provider, referral sources (collected when booking an appointment or visiting our clinic)

Payment Information : Credit card or other billing details (if paying for services directly)

Technical Information : IP address, browser type, device information, and interaction with our website through cookies and analytics tools

Marketing Information : Responses to our surveys, reviews, or social media interactions

2. How We Use Your Information

We use your personal information to:

Provide you with quality physiotherapy and rehabilitation services

Manage and confirm appointments and communicate with you

Process payments and insurance claims

Improve our website, services, and marketing strategies

Send relevant health tips, promotions, or updates (with your consent)

Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Licensed healthcare professionals within our team for treatment purposes

Third-party service providers (e.g., booking systems, payment processors, marketing platforms) who help us operate our business securely and efficiently

Insurance providers or extended health benefit plans (with your consent)

Regulatory bodies or legal authorities, if required by law

All third-party providers are required to protect your information and use it only for the services we’ve contracted them for.

4. Consent

By providing us with personal information, you consent to our collection, use, and disclosure of it as outlined in this policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.

5. Data Retention

We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected or as required by law and professional regulations.

6. How We Protect Your Information

We implement appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. This includes:

Secure data storage and encrypted communications

Access controls and staff confidentiality training

Regular review of data handling practices

7. Your Rights

You have the right to:

Access your personal information

Request corrections or updates

Withdraw consent (subject to applicable laws)

Lodge a complaint with our Privacy Officer or a regulatory body

8. Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyze traffic via tools like Google Analytics. You can disable cookies through your browser settings if you prefer.

9. Third-Party Links

Our site may include links to external websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact our Privacy Officer:

Privacy Officer Launch Rehab 📍 6536 Hastings St, Burnaby, BC, V5B 1S2 📞 778-379-5350 📧 [email protected]

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