What is Physiotherapy?

Please arrive 10 minutes before your first scheduled time to register all pertinent information. Please bring the following:

• Doctor’s referral (if you have one)
• Personal Health Care Card Number
• List of current medications
• ICBC: Bring your claim number and adjuster’s name
• WorkSafeBC: Bring your claim number

Wear comfortable clothing (shorts for lower body injuries)

During your first session, our physiotherapist will conduct a comprehensive assessment to understand your health history, current condition, and your rehabilitation goals. This will include a physical examination and a discussion of your symptoms and lifestyle. Based on this, a personalized treatment plan will be developed.

The initial session is 60 minutes, this allows for a thorough history and assessment, ensuring we get to the root cause of your problem. Each follow up session at Launch Rehab lasts for 30 minutes, but we also offer extended sessions of 60 minutes when necessary. The duration of each session will depend on the individual’s condition and their personalized treatment plan.

It’s best to wear comfortable, loose-fitting clothing to your physiotherapy sessions. This allows our therapists to easily access the area under treatment and for you to move freely during the session. If we’re treating a lower limb, shorts are advisable. For upper body treatments, a loose top is ideal.

The number of sessions required varies greatly depending on the condition being treated, its complexity, and your individual response to therapy. Typically, patients start to see improvement after 3-5 sessions. However, your physiotherapist will provide a more accurate estimate during your initial assessment.

You are not required to bring a doctor’s referral. However, coverage for your visit may be dependent on one for some extended health insurance plans.

We are able to direct bill most health insurance claims with the following providers:

CanadaLife, Sun Life, Manulife, Desjardins, ClaimSecure, IA Financial Group, First Canadian, Johnston Group, Johnson, Cowan, Pacific Blue Cross, Green Shield, and Medavie.
If your provider is not listed, please contact us for more information.

Please give 24 hours notice for cancellation of appointments, otherwise a service charge equivalent to the missed session fee will be applied.

At our New Westminster location, parking is available at the New Westminster SkyTrain Station and surrounding streets.

At our North Burnaby location, free parking is available in the Kensington Square Shopping Centre.

At our Richmond location, free parking is available to the rear of the building.

Our experienced physiotherapists are trained to manage a wide variety of conditions, including but not limited to:

• Musculoskeletal Disorders: Conditions such as back pain, neck pain, arthritis, sports injuries, and muscle sprains.
• Neurological Disorders: Conditions such as stroke, multiple sclerosis, Parkinson’s disease, and spinal cord injuries.
• Elderly Care: Including osteoporosis, balance disorders, and arthritis.
• Post-Surgical Rehabilitation: Rehab following orthopedic surgery, such as knee or hip replacements, or after cardiac or pulmonary surgery.
• Chronic Pain Management: Techniques to manage long-term pain such as fibromyalgia or chronic fatigue syndrome.