SHOPS AT NEW WEST
ICBC Physiotherapy in New Westminster.
After a motor-vehicle crash, your first 12 weeks of physiotherapy are pre-approved under ICBC Enhanced Care. No doctor's referral, nothing to pay at the desk for approved visits. Bring your claim number and we handle the billing at our Shops at New West studio.
WHAT ICBC COVERS AT THIS STUDIO
25 sessions
Pre-approved physiotherapy visits in the first 12 weeks
$0 out of pocket
For standard pre-approved visits when we direct-bill ICBC
No referral needed
Book directly, no doctor's referral required to start
6 disciplines
Physio, RMT, chiropractic, acupuncture, kinesiology, counselling, all pre-approved
ABOUT THIS STUDIO
Inside New Westminster SkyTrain Station.
Our New Westminster studio is on the 2nd floor of the Shops at New West, with direct access from New Westminster SkyTrain Station. This was our founder's first studio, and it's the first to carry the signature neon logo.
The New West Quay is a five-minute walk, and bus routes 106, 128, 154, and 155 all stop at the station.
219-800 Carnarvon St, New Westminster, BC V3M 0G3
604-519-0777
Mon to Fri: 7am to 8pm · Sat to Sun: 9am to 5pm
SERVICES AVAILABLE UNDER ICBC
Coordinated care under one roof.
New Westminster's ICBC team includes physiotherapy, registered massage therapy, chiropractic, acupuncture and IMS, kinesiology, and clinical counselling. When your case calls for more than one discipline, they coordinate on a single plan, not parallel tracks.
- Physiotherapy (assessment and treatment)
- Registered Massage Therapy (RMT)
- Chiropractic
- Acupuncture and IMS
- Kinesiology
- Clinical Counselling
HOW IT WORKS
Your first ICBC visit, step by step.
- 01
Book with your claim number.
Call or book online. Tell us you have an ICBC claim. Your claim number is all we need to set up direct billing before your first visit.
- 02
Sixty-minute first session.
Your physiotherapist asks about the crash, assesses how you're moving, screens for anything that needs a physician, and begins treatment in the same appointment.
- 03
Leave with a plan.
You finish session one with a clear picture of what's going on, how many sessions are likely, and a home program. We handle all ICBC paperwork.
COMMON QUESTIONS
New Westminster ICBC, answered.
- Where is the New Westminster studio?
- We are on the 2nd floor of the Shops at New West, directly inside New Westminster SkyTrain Station. There is no need to leave the station complex to reach us.
- Can I start ICBC physiotherapy before my adjuster calls me back?
- Yes. The first 12 weeks of physiotherapy and other pre-approved treatments under ICBC Enhanced Care do not need adjuster approval to begin. As soon as you have a claim number, you can book at the New Westminster studio and we direct-bill ICBC from your first session.
- Does the New Westminster studio offer chiropractic care under ICBC?
- Yes. New Westminster is one of the Launch Rehab studios with chiropractic on site, and ICBC's Enhanced Care model gives chiropractic its own pre-approved visit allotment, separate from physiotherapy. Most clients start with a physiotherapy assessment to set the plan, then add chiropractic if there is a specific reason for it.
- Does the New Westminster studio offer kinesiology under ICBC?
- Yes. Our New Westminster team includes kinesiologists who work within ICBC's pre-approved kinesiology allotment. Kinesiology is typically introduced later in recovery, once the physiotherapy assessment has established the plan and the main focus shifts from pain management to rebuilding strength and endurance.
- What ICBC-covered services are available at the New Westminster studio?
- New Westminster offers physiotherapy, registered massage therapy, chiropractic, acupuncture and IMS, kinesiology, and clinical counselling, all direct-billed to ICBC within pre-approved allotments. This is one of the two Launch Rehab studios that carries the full range of ICBC-covered disciplines under one roof.
- Do I need a doctor's referral to book ICBC physiotherapy in New Westminster?
- No. Physiotherapy is a direct-access profession in BC, so you can book straight into our New Westminster studio with your ICBC claim number. No physician referral is required before your first visit, and there is nothing to pay at the desk for pre-approved sessions.
- Is parking available at the New Westminster studio for ICBC appointments?
- There is parking at the New Westminster SkyTrain Station and on surrounding streets. Because the studio sits directly inside the station, many clients arrive by SkyTrain instead of driving.
- What happens at the New Westminster studio if my ICBC treatment needs to continue past 12 weeks?
- The 12-week pre-approval window under ICBC Enhanced Care is a coverage period, not a recovery deadline, and many soft-tissue injuries keep improving past it. If your physiotherapist at the New Westminster studio determines further treatment is clinically necessary, they document the reasoning and request an extension from your ICBC recovery specialist.
This page is general information about ICBC coverage, not personal medical advice. Red flags after a crash, such as severe or escalating headache, vision changes, new weakness or numbness, or changes in bowel or bladder function, are a same-day call to a physician or emergency department, not a physiotherapy booking.
START YOUR RECOVERY
Have a claim number? You can start today.
Book at our New Westminster studio inside the Shops at New West. Direct access from the SkyTrain station. No referral needed.