SHOPS AT NEW WEST
WorkSafeBC Physiotherapy in New Westminster.
If you were hurt at work, WorkSafeBC covers your physiotherapy. Our New Westminster studio is an accepted WorkSafeBC provider, so approved treatment on an accepted claim is billed directly to WorkSafeBC. We handle the billing at our Shops at New West studio.
WHAT WORKSAFEBC COVERS AT THIS STUDIO
Direct billing
We invoice WorkSafeBC for approved treatment, so there is no claim paperwork for you to submit
1:1 physiotherapy
Every session is one-on-one with the same physiotherapist, who reports your progress to your case manager
$0 out of pocket
For approved treatment on accepted claims when we direct-bill WorkSafeBC
No referral needed
Book directly with your WorkSafeBC claim number
ABOUT THIS STUDIO
Inside New Westminster SkyTrain Station.
Our New Westminster studio is on the 2nd floor of the Shops at New West, with direct access from New Westminster SkyTrain Station. This was our founder's first studio, and it's the first to carry the signature neon logo.
The New West Quay is a five-minute walk, and bus routes 106, 128, 154, and 155 all stop at the station.
219-800 Carnarvon St, New Westminster, BC V3M 0G3
604-519-0777
Mon to Fri: 7am to 8pm · Sat to Sun: 9am to 5pm
SERVICES AVAILABLE UNDER WORKSAFEBC
Coordinated care under one roof.
New Westminster's WorkSafeBC team includes physiotherapy, registered massage therapy, chiropractic, acupuncture and IMS, kinesiology, and clinical counselling. When your case calls for more than one profession, they coordinate on a single return-to-work plan, not parallel tracks.
- Physiotherapy (assessment and treatment)
- Registered Massage Therapy (RMT)
- Chiropractic
- Acupuncture and IMS
- Kinesiology
- Clinical Counselling
HOW IT WORKS
Your first WorkSafeBC visit, step by step.
- 01
Report and book.
Your employer reports the injury to WorkSafeBC. Once you have a claim number, call or book online with the New Westminster studio.
- 02
First assessment.
Your physiotherapist assesses the injury, screens for anything that needs a physician, and begins treatment with a return-to-work plan in mind.
- 03
Ongoing reporting.
We file the progress reports WorkSafeBC requires and coordinate with your case manager until you're cleared for full duties.
COMMON QUESTIONS
New Westminster WorkSafeBC, answered.
- Where is the New Westminster studio?
- We are on the 2nd floor of the Shops at New West, directly inside New Westminster SkyTrain Station. There is no need to leave the station complex to reach us.
- What is the WorkSafeBC Early Access to Physiotherapy Program (EAPP)?
- EAPP stands for Early Access to Physiotherapy Program. It is a WorkSafeBC programme that lets workers with sprain or strain injuries start physiotherapy from the day of injury, before a formal case decision. Once the claim is accepted, the Physiotherapy Treatment Period covers up to 10 visits or 5 calendar weeks, whichever is reached first, with extensions available when recovery needs longer. EAPP runs through clinics WorkSafeBC has enrolled in the programme. Being a WorkSafeBC-accepted provider is not the same thing as being enrolled in EAPP, so confirm the current list of enrolled clinics with WorkSafeBC on 1-888-967-5377.
- Does the New Westminster studio offer chiropractic care under WorkSafeBC?
- Yes. New Westminster has chiropractic on site, and it can be added to a WorkSafeBC treatment plan when your case manager approves it. Most clients start with a physiotherapy assessment so there is a clear return-to-work plan before chiropractic is added for a specific reason.
- Does the New Westminster studio offer kinesiology under WorkSafeBC?
- Yes. As of April 1, 2026, kinesiology sessions are approvable under accepted WorkSafeBC claims. Our New Westminster team includes kinesiologists, and your physiotherapist can request kinesiology approval through your case manager once the treatment plan calls for it.
- What WorkSafeBC-covered services are available at the New Westminster studio?
- New Westminster offers physiotherapy, registered massage therapy, chiropractic, acupuncture and IMS, kinesiology, and clinical counselling, direct-billed to WorkSafeBC for accepted claims. This is one of the two Launch Rehab studios that carries the full range of WorkSafeBC-covered disciplines under one roof.
- Do I need my employer to approve treatment before I book?
- No. Your employer reports the injury to WorkSafeBC to open the claim, but once you have a claim number you can book directly. We handle the WorkSafeBC paperwork and progress reporting for treatment under your accepted claim.
- Is parking available at the New Westminster studio?
- There is parking at the New Westminster SkyTrain Station and on surrounding streets. Because the studio sits directly inside the station, many clients arrive by SkyTrain instead of driving.
- How long does WorkSafeBC physiotherapy treatment usually run at the New Westminster studio?
- Treatment length under a WorkSafeBC claim is set by your case manager, based on the progress reports your New Westminster physiotherapist submits rather than a fixed session count we control. Your physiotherapist reassesses at regular intervals and requests continued sessions when the clinical picture supports it. Ask your case manager what your specific claim currently authorises.
This page is general information about WorkSafeBC coverage and is not personal medical or legal advice. WorkSafeBC policies change; confirm current rules with your case manager or at worksafebc.com.
ALSO USEFUL
WorkSafeBC Physiotherapy Hub
The full WorkSafeBC guide: EAPP, claims, kinesiology coverage, and how billing works.
WorkSafeBC vs ICBC Guide
How to tell which system covers your injury and what changes between them.
New Westminster Studio
Hours, transit, services, and the full studio overview for the Shops at New West.
START YOUR RECOVERY
Injured at work? Start the day it happens.
Book at our New Westminster studio inside the Shops at New West. Direct access from the SkyTrain station. No referral needed.