KENSINGTON SQUARE · BURNABY HEIGHTS
ICBC Physiotherapy in North Burnaby.
After a motor-vehicle crash, your first 12 weeks of physiotherapy are pre-approved under ICBC Enhanced Care. No doctor's referral, no out-of-pocket cost for approved visits. Bring your claim number and we handle the billing at our Hastings St studio.
WHAT ICBC COVERS AT THIS STUDIO
25 sessions
Pre-approved physiotherapy visits in the first 12 weeks
$0 out of pocket
For standard pre-approved visits when we direct-bill ICBC
No referral needed
Book directly, no doctor's referral required to start
All services
Physio, RMT, chiro, kinesiology, counselling, all pre-approved and billed direct
ABOUT THIS STUDIO
North Burnaby's original physiotherapy clinic.
Our Hastings St studio opened in October 2015 as Kensington Square Physiotherapy. We renovated in 2021 and joined the Launch Rehab network in 2023. Ten-plus years on the same corner means most of our ICBC clients come back because someone they know already has.
We are inside the Kensington Square Shopping Centre at Kensington Ave and Hastings St. The R5 Hastings RapidBus runs directly past the front door. Free parking is in the shopping centre lot.
6536 Hastings St, Burnaby, BC V5B 1S2
778-379-5350
Mon to Fri: 7am to 8pm · Sat and Sun: 9am to 5pm
SERVICES AVAILABLE UNDER ICBC
Everything at one address.
North Burnaby is one of our most complete studios for ICBC care. You can see a physiotherapist, registered massage therapist, chiropractor, kinesiologist, and registered clinical counsellor without switching clinics. The clinicians coordinate on one plan.
- Physiotherapy (assessment and treatment)
- Registered Massage Therapy (RMT)
- Chiropractic
- Acupuncture and IMS
- Kinesiology
- Clinical Pilates
- Vestibular Therapy
- Clinical Counselling
- Running Assessment
HOW IT WORKS
Your first ICBC visit, step by step.
- 01
Book with your claim number.
Call or book online. Tell us you have an ICBC claim. Your claim number is all we need to set up direct billing before your first visit.
- 02
Sixty-minute first session.
Your physiotherapist asks about the crash, assesses how you're moving, screens for anything that needs a physician, and begins treatment in the same appointment.
- 03
Leave with a plan.
You finish session one with a clear picture of what's going on, how many sessions are likely, and a home program. We handle all the ICBC paperwork.
COMMON QUESTIONS
North Burnaby ICBC, answered.
- Where exactly is the North Burnaby studio?
- We are at 6536 Hastings St inside the Kensington Square Shopping Centre, at Kensington Ave and Hastings St. Free parking is available in the shopping centre lot, the same one shared with the grocery store.
- How quickly can I start after a crash, and do I need to wait for ICBC to approve?
- You can book as soon as you have your ICBC claim number. The first 12 weeks of physiotherapy, registered massage therapy, chiropractic, and kinesiology are pre-approved under Enhanced Care, so no adjuster sign-off is needed before you begin.
- Does the North Burnaby studio offer kinesiology under ICBC?
- Yes. Our North Burnaby team includes kinesiologists who work within ICBC's pre-approved kinesiology allotment. Kinesiology is typically added later in recovery, once the physiotherapy assessment has established the plan and the main barrier has shifted from pain to rebuilding capacity.
- What ICBC-covered services are available at this studio?
- North Burnaby offers physiotherapy, registered massage therapy (RMT), chiropractic, acupuncture and IMS, clinical Pilates, kinesiology, clinical counselling, and vestibular therapy. All are direct-billed to ICBC within the pre-approved allotments.
- Is the North Burnaby studio the right choice if I live in Capitol Hill or Hastings-Sunrise?
- Yes. North Burnaby and neighbouring Capitol Hill, Brentwood, and Hastings-Sunrise are all within a short drive or bus ride of the studio. The R5 Hastings RapidBus stops directly in front, making it an easy commute if you don't want to drive.
This page is general information about ICBC coverage, not personal medical advice. Red flags after a crash, such as severe or escalating headache, vision changes, new weakness or numbness, or changes in bowel or bladder function, are a same-day call to a physician or emergency department, not a physiotherapy booking.
START YOUR RECOVERY
Have a claim number? You can start today.
Book at our North Burnaby studio on Hastings St. Free parking, no referral needed.